The Children's Place

They say when you have great customer service you tell one person and when you have a bad experience you tell 10. Well I had great customer service and am going to tell whoever wants to know. Imagine this 2 parents, 4 very excited kids and the mall. Around us is many other children and parents, for it's the last Friday evening of summer and everyone is in a rush to buy back to school stuff. The childrens/youth clothing departments in every store are busy, every children/youth clothing store are busy, and the BTS and office supply departments in stores are busy. Sales people are going crazy trying to keep up and help everybody. Some you can tell are on their last strings and others look like it's a walk in the park for them.

So we venture to the mall when I got off work - in a thunderstorm I may add - because the boys need jeans and the winter outerwear is out in Children's Place and it will get scooped up as fast as it hits the shelves, especially when people are in stores anyways. We walk into the store, I head right with my princess and toddler and Brad heads left with the big boys. Keona was easy to dress, everything was right there. She gets her snowpants, coat, hat and mitts -- the only pair of mitts that will fit her -- there was no buying an extra pair today. I see how Brad is making out and he wasn't have such an easy time. I head over to the toddler section as a sales lady goes to help him. I was sad as the toddler snowpants aren't in yet so Timothy gets nothing today. I prefer to buy the whole outfit at one time to make sure it goes together well. Good news though, they haven't gotten any in so it's not just that they are sold out. Back to the big kids department and it isn't such good news there -- all the snowpants to fit Alex are sold out. The lady tells us to buy the bigger size and she will take our information and call us as soon as another box arrives with his size. I do agree to this, although not with total certainty, it's not the way I like to do things. Zachary gets his outfit and finally gets gloves he can put on. We leave the scarves behind but ask for neckwarmers. The lady gets right on it and gets us 3 that the kids liked and we are set for winter - almost.

The boys need jeans though. By this time the two younger kids are getting restless and we can watch things start to unravle before our eyes. The lady was awesome though and picked out jeans for the kids right away. Then got us another pair in the same size so they each had 2 pairs - what we wanted. Alex also got a couple sweaters while Zachary was trying on jeans. A couple minutes before the check out fun begins we get news from the backroom, another box has been opened and it's big boy snow pants and there is 1 pair of size 10 in it. We scoop it up right away and NOW the big kids are set, except for boots, which is fine. We check out all our items and leave, before a total meltdown occurs.

The sales lady was AWESOME and really helped us out. It was a wonderful experience and we will definately be back in that store when the toddler boys winter stuff is all there.